|
| Claims
Reporting
If an accident occurs:
- Be
sure to write down names, addresses, and license numbers of persons
and witnesses
involved. - Notify the police immediately.
- Report the accident to
us as soon as possible by calling TOLL FREE
1-800-333-2860. - Do not
admit liability, authorize repairs or discuss your accident with
anyone except
our representative or police. - Call you agent for advice or instructions
if needed.
Loss Reporting
| A. | All claims
are reported to 1-800-333-2860. The Claims Support Operators
will take the
information from the insured and input the information into
the computer. We
have Claims Support Operators on duty from 7:00 a.m. to 10:00 p.m.
CST/CDT
Monday through Friday. We have Claims Support Operators on duty
Saturday and
Sunday from 8:00 a.m. to 5:00 p.m. Due to the volume of calls, there may
be times when a caller will be
connected to our voice messaging system. They
will be asked to leave their
name, a phone number where they can be reached
(must include area code), and
their policy number. The Claims Support Operators
will return their call as
soon as possible. | Questions
we ask both the first-Party (insured) and the third-party (claimant):
- Calling party's name and phone number?
- Date and approximate time
of the loss?
- Location of the loss?
- How did the loss/accident occur?
- Was
a police/fire department notified?
- Case or report number?
- Injuries
at the scene?
Further questions for the insured: - Vehicle
and driver involved?
- Correct address and phone numbers, specifically numbers
where they can be
reached during the work day? - Is their vehicle driveable?
If not, where is the vehicle?
- Area of Damage
- Color of vehicle
or license number?
- Owner of vehicle, if not the insured?
- Were
seat belts worn?
- Injuries and where treated?
- Passengers' name,
address, phone number, Age? Seat belts worn? Injuries and
treatment facility? - Make
and model of other vehicles involved?
- Area of damage to other vehicles?
- Color
and license number?
- Name, address, phone number and insurance information
of owner of other
vehicles. - If owner of vehicle was not the driver,
what is the driver's name, address,
phone number? - Names, addresses,
phone numbers, injury information on any passengers?
Further
questions for the the claimant: - Our insured driver and vehicle?
- Is
our insured vehicle drivable?
- Area of damage on insured vehicle?
- Any
injury or treatment facility for our insured?
- Names, addresses, phone
numbers, injury information on any passengers in our
insured vehicle? - Make
and model of the claimant vehicle?
- Is their vehicle drivable?
- Area
of damage?
- Name, address, phone number, and insurance company information
of owner of
vehicle, if not the driver? - Passengers' names, addresses,
phone numbers, injury information?
| B. | After reporting
the loss information, the insured will be given a claim
number. He/she should
keep this available for future reference. The caller
is also given the name
of the claims representative who will be handling
their claim, as well as
their 4-digit extension number. We have a separate 800 number for calling
to check on existing claims. This
number is 1-800-333-2861. You will hear
an automated attendant advising you
to press, 1, 3 and enter the 4-digit extension
number of their claims
representative. |  
American National Insurance
Company, Galveston, TX
American National Property and Casualty Company,
Springfield, MO
These
brief descriptions of coverages available are for illustrative purposes
only, and are not intended as a statement of contract. For actual terms
and conditions of coverage provided, refer to your insurance policy,
or, for more information about coverage options and availability, talk
to your American National agent. All products, coverages, and options
are not available in all states, and eligibility guidelines apply. American
National Family of Companies reserves the right to discontinue programs
at any time.
This
site may have links to other sites, which are not maintained by American
National Insurance Company, it's subsidiaries or affiliates. Such links
do not imply endorsement or approval of these sites or the content therein
by American National, its subsidiaries or affiliates. ©
COPYRIGHT 2007 ALL RIGHTS RESERVED ANPAC-ANICO.COM
|
|
